OvrC Enables Extraordinary Client Care and Network Support

Revolutionary 24/7 remote management of your residential and commercial networks

As technologies get smarter, so must the technologies that support them. As a leading technologies design and integration firm, we stay on the cutting edge of products and services so that we can offer our clients the very highest level of service and support. While we are confident in our expertly designed and installed systems, we know that sometimes new devices need to be added or updated, or that the unexpected network issue may occur. Traditionally, system troubleshooting and network updates required onsite service calls but OvrC, a revolutionary platform, has changed that!

OvrC is a cloud-based remote management platform developed for custom integrators dedicated to client care. It enables us to remotely manage, configure, and troubleshoot devices on your network. Aptly named OvrC (oversee), the leading-edge support platform allows us to gain insights into your network for remote diagnosis and efficient issue resolution. This service can potentially avoid costly and disruptive service calls. The Loop enthusiastically adopted this service model at its inception, recognizing that it would allow us to provide you with the level of client care and support that you’ve come to expect.

We understand you need to be able to rely on your network and your various connected devices, both at home and in your business, avoiding costly and frustrating interruptions in service. With OvrC’s comprehensive support systems, however, we can manage everything from custom home theaters to corporate networking infrastructures, ensuring all systems are a go!

The Loop can OvrC your home
We’ve all experienced it. You’re hosting a get-together and the network goes down. Sound familiar? Well, with The Loop’s expert client support plans that feature OvrC capabilities, the fix could be as easy as opening your personalized phone app and touching an icon to reset it yourself! For issues that are more complex, we’ve likely already been alerted and are remotely troubleshooting it before you’ve even had a chance to touch the call button from your app. OvrC provides us with exceptional support so that we can provide you with incomparable customer service. See how it works in this video!

The Loop can OvrC your business
Network disruptions and downtime affect your team’s productivity and are costly to your overall business operations. With OvrC technology, we can “oversee” your systems in real-time, maximizing your uptime and minimizing potential revenue loss. Remote troubleshooting and issue resolution are a breeze and help you avoid disruptive service calls. If an on-site service call is required however, we’ll be better informed and equipped to quickly resolve the problem.

There for you 24/7
OvrC is the latest enhancement added to an already robust line-up of support offerings available to us at The Loop. In addition to the OvrC remote management system, we can live-stream video tech support enhanced by augmented reality and an Essential+ program providing you with:
• Fast trouble resolution
• Proactive support
• Round-the-clock service
• Remote Firmware updates –the latest software updates/upgrades to your devices remotely
• Mobile management – A personalized app that lets you fix common issues and manage your network at your convenience.

We are constantly striving to provide you with the best possible long-term client experience. For us, there is no better investment than in providing you with reliable systems that keep your home and business up and running. Call us to learn more about the benefits of having The Loop Technologies “OvrC” YOUR network!



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